1 Information We Collect

We gather different types of information to provide our financial analysis services effectively. Some data comes directly from you, while other information gets collected automatically as you interact with our platform.

Personal Information You Provide

When you register for an account or contact us, we collect:

• Full name and professional title
• Email address and phone number
• Company name and business address
• Payment information for subscription processing
• Professional background and areas of interest in financial analysis

Usage Data

We automatically collect technical information about how you use our platform, including IP addresses, browser types, device information, pages visited, time spent on features, and interaction patterns with our valuation tools. This helps us understand which features matter most to analysts and where we can improve.

Cookies and Tracking

Our site uses cookies to maintain your session, remember preferences, and analyze site performance. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

2 How We Use Your Information

We use the information we collect for specific purposes related to delivering and improving our services. Here's what we actually do with your data:

• Provide access to financial valuation tools and educational resources
• Process payments and manage your subscription
• Send important updates about your account or service changes
• Respond to your questions and support requests
• Improve our platform based on usage patterns and feedback
• Develop new features that address analyst needs
• Detect and prevent fraud or unauthorized access
• Send occasional educational content if you've opted in

We don't sell your personal information to third parties. Period. And we only share data when necessary to operate our service or when required by law.

3 Data Sharing and Disclosure

We keep your information private, but there are specific situations where we need to share data with trusted partners or comply with legal requirements.

All third parties we work with must agree to protect your data and use it only for the specific purposes we've authorized. We verify their security practices before sharing any information.

4 Data Security Measures

We take security seriously because financial data requires careful protection. Our approach combines technical safeguards with organizational practices to keep your information safe.

Technical protections include encryption for data transmission and storage, secure authentication systems, regular security audits, firewall protection, and intrusion detection systems. We also limit data access to employees who need it for their work.

5 Your Rights Under PDPA

Thailand's Personal Data Protection Act gives you significant control over your personal information. You have the right to:

Access and Portability

Request a copy of all personal data we hold about you in a structured, commonly used format. We'll provide this within 30 days of your request.

Correction and Updates

Update or correct inaccurate information in your account at any time through your profile settings or by contacting our support team.

Deletion Rights

Request deletion of your personal data, subject to certain exceptions like legal obligations or legitimate business needs. When you delete your account, we remove your personal information within 90 days.

Objection and Restriction

Object to specific processing activities or request we restrict how we use your data. This might affect which features you can access.

Marketing Preferences

Opt out of marketing communications anytime by clicking the unsubscribe link in emails or adjusting your account preferences. You'll still receive essential service notifications.

To exercise any of these rights, email us at support@pulsewaveapp.com with your request. We'll verify your identity and respond within the timeframes required by law.

6 Data Retention Periods

We don't keep your information forever. Here's how long we retain different types of data:

• Account information: Active accounts plus three years after closure
• Transaction records: Seven years for tax and accounting compliance
• Usage analytics: Aggregated data indefinitely, individual data 24 months
• Support communications: Three years from last interaction
• Marketing data: Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your data so it can't be traced back to you. Some anonymized data may be retained for statistical analysis and platform improvement.

7 International Data Transfers

Our servers are located in secure data centers, and we may transfer your data outside Thailand to provide our services. When we do this, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or your explicit consent.

Cloud infrastructure providers we use maintain certifications like ISO 27001 and implement security measures that meet or exceed Thai requirements. We've carefully vetted these partners for their privacy practices and contractual protections.

8 Children's Privacy

Our platform is designed for professional financial analysts and isn't intended for users under 18. We don't knowingly collect information from children. If we discover we've inadvertently collected data from someone under 18, we'll delete it immediately.

9 Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we'll notify you by email and display a notice on our platform for at least 30 days.

The date at the top of this policy shows when it was last revised. We encourage you to review it periodically to stay informed about how we protect your information.

10 Cookies and Similar Technologies

Beyond basic session cookies, we use various technologies to enhance your experience:

Essential Cookies

Required for platform functionality, including authentication, security, and basic navigation. These can't be disabled without affecting core features.

Analytics Cookies

Help us understand how analysts use our tools so we can make improvements. These track which features get used most, where users encounter problems, and how long typical sessions last.

Preference Cookies

Remember your settings like dashboard layout, default valuation models, and display preferences so you don't have to reconfigure things each visit.

You can manage cookie preferences through your browser settings, though blocking certain cookies may limit functionality.